Since Human Agents can handle only a limited number of calls in a day and can’t be available 24*7, 365 days a year, a number of leads gets missed as they don’t get resolution of their queries.
More than 50% of the counselling time of counsellors is invested in just verifying and mining out the potential leads. Leading to missing or delay in connecting with leads which needs actual counselling and can be converted.
Unlike Corporates, which runs one of the best and smooth calling process, Education Industry lacks a standard calling procedure. A standard calling script is not there. A defined structure for smoothly undertaking the calling operations is also lacking.
Be it the introduction of new courses, where the humans can’t recall the information of 100+ programs, esp new ones and end up giving wrong information or abruptly disconnecting the calls, leading to loss of leads.
Do regular auditing and provide valuable feedback to your counsellors, helping them refine their approach and maintain the highest level of service
SuperBot can verify all the applications/leads received for an organization on a real-time basis to help counsellors avoid investing their time in just verifying the leads.
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SuperBot can take necessary details from the students and can proceed their application over the call itself. This includes steps like Program Choice, Taking Academic Details, Registration, etc.
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SuperBot can also be used a marketing medium, where it can do rule-based auto calling to the respective candidates and prompts them for taking further actions required for securing admissions.
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SuperBot can also increase the gravity of the admission scenario by paying last date to apply reminder calls, Entrance Exam date, promotes USPs and Scholarship, etc.
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Keep track of the lead quality and counsellor performance check, by doing regular audits with SuperBot. Get real time audit log and stats, while mining the potential leads to boost your ROI in parallel.
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With Real-Time Lead Verification taking place, the first call post query submission initiates instantly and thence reduces the turn around time for organisation to less than a minute.
Completely Automated & Standard Process, leading to more self-motivated Registrations and Admissions
Upto 20% increase in counsellors productivity
Zero Infrastructure, Training and Management Cost with increase in Admissions, leading to increase in ROI
Admission and Counselling Process Auditing, leading to identification & improvement of the gray areas
Zero Dependence on Humans and hence eradicating all the errors associated with human limitations
No missing of leads due to missed incoming calls or lack of follow ups
Superbot supports easy integrations with all the leading CRMs,
Payment Gateways,
MarketPlaces, Telecom Providers, etc, to enable businesses set up
their
virtual call centre in the most seamless process as possible.
