E-Commerce/D2C

Reduce Cart Abandonment, Increase Customer Retention as well as enhance your Customer Experience. Do all of it by hiring just one single voice agent which can cater to all your inbound and outbound calling needs.

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Why Superbot is required?

To Reduce Cart Abandonment

To Reduce Cart Abandonment

60% of the new as well as repeat customers leaves the cart abandoned. As per a research by Inc42 re-engagement leads to 23% abandoned cart recovery.

To Improve Customer Experience

To Improve Customer Experience

As per a recent survey done by Gupshup over 60% of D2C consumers believe that IVR calls leads to a bad customer experience, because of long waiting queues and limited options available to choose from to get assistance with.

To Increase Customer Retention

To Increase Customer Retention

Customer Retention accounts for 80% of the revenue at a 5x lesser acquisition cost. But with increasing competition, it has become very difficult for the brands to retain their customers.

To decrease COD Order Cancellation

To decrease COD Order Cancellation

While COD orders are convenient for the customers, at the same place the cancellation of such orders creates a vulnerable loss to the seller, increasing the unnecessary operations and logistics cost. .

To decrease COD Order Cancellation

To facilitate On-Call Order Placement Service

Mostly, the customer is willing to buy the product but due to complicated order placement procedures, ends up not placing the same. Superbot simplifies the process by offering the on-call order placement facility.

To Collect Timely Feedbacks

To Collect Timely Feedbacks

Current method of feedbacks relies upon the customers completely to open a web link & share their feedback. This doesn’t allow brands to collect feedbacks from most of the customers.

How Superbot is addressing these challenges

Real-Time Lead Verification

To Improve Customer Experience

As per a recent survey done by Gupshup over 60% of D2C consumers believe that IVR calls leads to a bad customer experience, because of long waiting queues and limited options available to choose from to get assistance with. Here’s how Superbot is upscaling the same.

Available to Offer Support 24x7 with concurrent call handling

Zero Wait Time

Attend 10,000+ calls concurrently.

Zero Training and Infrastructure Cost Required

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Scale Up your Business with Real-Time Insights

To Increase Customer Retention

Customer Retention accounts for 80% of the revenue at a 5x lesser acquisition cost. But with increasing competition, it has become very difficult for the brands to retain their customers.

Place Calls via Superbot depending upon the user activity, interest or stage, etc.

Promote new offers while addressing customer queries to help brand build stronger relationships.

Generate Brand Awareness via regular reminder and promotional calls,

Feel good factor by wishing on special days and giving support 24x7

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Stand out of the crowd!

To Reduce Cart Abandonment

60% of the new as well as repeat customers leaves the cart abandoned. As per a research by Inc42 re-engagement leads to 23% abandoned cart recovery.

We make use of the latest technology

We have minimum 30% of engagement leading to more conversions

Real Time Stats of User Interest, Disinterest, Responses are available

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Scale Up your Business with Real-Time Insights

To Decrease CoD Order Cancellation

While COD orders are convenient for the customers, at the same place the cancellation of such orders creates a vulnerable loss to the seller, increasing the unnecessary operations and logistics cost. . But Superbot can eradicate it all by-

Placing a confirmation call as soon as the order is ready to ship

Sharing the order value & details to know their current intent of accepting the order

Upon acceptance of the order, informing about the delivery date

In case of rejection, collecting the order cancellation reasons

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Scale Up your Business with Real-Time Insights

To facilitate On-Call Order Placement Service

Mostly, the customer is willing to buy the product but due to complicated order placement procedures, ends up not placing the same. Superbot simplifies the process by offering the on-call order placement facility. Here’s how it becomes convenient for both customers and the delivery brands.

Saves time and efforts

Creating a good customer experience

Order can be placed 24*7 round the clock

Any inquiry related to the order can be resolved on a real-time basis

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Stand out of the crowd!

To Collect Timely Feedbacks

Current method of feedbacks relies upon the customers completely to open a web link & share their feedback. This doesn’t allow brands to collect feedbacks from most of the customers.

Place as high as 1M+ calls a day to collect the timely customer feedback.

Timely and automated approach to customers for collecting regular and custom feedbacks.

Real-Time Statistics and Insights with auto scoring and classification for insights

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Scale Up your Business with Real-Time Insights

To Build an Omni Channel Presence

With the increasing competition, it has become necessary for the brands to reach their customers across multiple channels to build their brand recall value and boost their revenue.

Experience on the go scalability for placing calls with Superbot!

The Benefits of using

Easy Plug and Play Integrations

Superbot supports easy integrations with all the leading CRMs, Payment Gateways,
MarketPlaces, Telecom Providers
, etc, to enable businesses set up their
virtual call centre in the most seamless process as possible.

Drive your Business & Boost your Customer Experience with a next-gen calling solution!

Connect for your free demo now!