60% of the new as well as repeat customers leaves the cart abandoned. As per a research by Inc42 re-engagement leads to 23% abandoned cart recovery.
As per a recent survey done by Gupshup over 60% of D2C consumers believe that IVR calls leads to a bad customer experience, because of long waiting queues and limited options available to choose from to get assistance with.
Customer Retention accounts for 80% of the revenue at a 5x lesser acquisition cost. But with increasing competition, it has become very difficult for the brands to retain their customers.
While COD orders are convenient for the customers, at the same place the cancellation of such orders creates a vulnerable loss to the seller, increasing the unnecessary operations and logistics cost. .
Mostly, the customer is willing to buy the product but due to complicated order placement procedures, ends up not placing the same. Superbot simplifies the process by offering the on-call order placement facility.
Current method of feedbacks relies upon the customers completely to open a web link & share their feedback. This doesn’t allow brands to collect feedbacks from most of the customers.
As per a recent survey done by Gupshup over 60% of D2C consumers believe that IVR calls leads to a bad customer experience, because of long waiting queues and limited options available to choose from to get assistance with. Here’s how Superbot is upscaling the same.
Available to Offer Support 24x7 with concurrent call handling
Zero Wait Time
Attend 10,000+ calls concurrently.
Zero Training and Infrastructure Cost Required
Experience the Sample Audio
Customer Retention accounts for 80% of the revenue at a 5x lesser acquisition cost. But with increasing competition, it has become very difficult for the brands to retain their customers.
Place Calls via Superbot depending upon the user activity, interest or stage, etc.
Promote new offers while addressing customer queries to help brand build stronger relationships.
Generate Brand Awareness via regular reminder and promotional calls,
Feel good factor by wishing on special days and giving support 24x7
Experience the Sample Audio
60% of the new as well as repeat customers leaves the cart abandoned. As per a research by Inc42 re-engagement leads to 23% abandoned cart recovery.
We make use of the latest technology
We have minimum 30% of engagement leading to more conversions
Real Time Stats of User Interest, Disinterest, Responses are available
Experience the Sample Audio
While COD orders are convenient for the customers, at the same place the cancellation of such orders creates a vulnerable loss to the seller, increasing the unnecessary operations and logistics cost. . But Superbot can eradicate it all by-
Placing a confirmation call as soon as the order is ready to ship
Sharing the order value & details to know their current intent of accepting the order
Upon acceptance of the order, informing about the delivery date
In case of rejection, collecting the order cancellation reasons
Experience the Sample Audio
Mostly, the customer is willing to buy the product but due to complicated order placement procedures, ends up not placing the same. Superbot simplifies the process by offering the on-call order placement facility. Here’s how it becomes convenient for both customers and the delivery brands.
Saves time and efforts
Creating a good customer experience
Order can be placed 24*7 round the clock
Any inquiry related to the order can be resolved on a real-time basis
Experience the Sample Audio
Current method of feedbacks relies upon the customers completely to open a web link & share their feedback. This doesn’t allow brands to collect feedbacks from most of the customers.
Place as high as 1M+ calls a day to collect the timely customer feedback.
Timely and automated approach to customers for collecting regular and custom feedbacks.
Real-Time Statistics and Insights with auto scoring and classification for insights
Experience the Sample Audio
With the increasing competition, it has become necessary for the brands to reach their customers across multiple channels to build their brand recall value and boost their revenue.
Completely Automated & Standard Process, leading to less spent on training and infrastructure cost.
Upto 23% decrease in cart abandonment leading to a boost in ROI
High Customer Retention because of strategic & automated voice based drip marketing.
Higher Customer Satisfaction and Brand Value due to 24X7 Support
Zero Dependence on Humans and hence eradicating all the errors associated with human limitations
Timely collection of Feedback leading to regular improvisations for better customer experience.
Superbot supports easy integrations with all the leading CRMs,
Payment Gateways,
MarketPlaces, Telecom Providers, etc, to enable businesses set up
their
virtual call centre in the most seamless process as possible.
