The Problem -
Businesses still spend a hefty amount of money on outsourcing or having an in-house call center, to maintain constant communication with their customers. But they still struggle with
Unable to attend all the incoming calls
Long wait times for customers lead to a bad customer experience
Unable to connect with all their customers for reminders on time
Expensive Infrastructure and Training Cost
Being capable of attending 10K+ Concurrent Unique Calls and Queries, 24x7 SuperBot allows brands to offer their customers instant resolutions to their queries, with Zero Wait Time.
Improve your CSAT Score by offering your customers a Reduced Turn Around Time, 0 wait time while addressing their queries and being available for them 24x7
Set up automated workflows and stay connected with your customers at each and every stage of their customer journey. Do drip marketing & increase retention, guide them to drive more conversions and a lot more to increase your ROI
Build custom agents for collecting feedback against every service and product with our DIY & Easy to Use Conversational Flow Builder.
Give pre-nurtured and classified contacts to your human agents, to help them focus only on final closures or critical assistance required. Thus saving their time invested in answering repeated questions and increasing their efficiency.
Oh and Yes it doesn’t need any human intervention while catering to the queries. Thus, saving all the hiring and training costs for the businesses.
Superbot supports easy integrations with all the leading CRMs,
Payment Gateways,
MarketPlaces, Telecom Providers, etc, to enable businesses set up
their
virtual call centre in the most seamless process as possible.
