Perfection is a Constant Transformation!
Businesses are trying their best to evolve and upgrade themselves to offer the best customer experience. But even after spending so much on infrastructure, resources, training, etc they are still facing a disconnect with their customers. While understanding that “Right Communication at the Right Time is the key to success for any business”, and understanding this Superbot has been launched, with the vision of Revolutionising calling and bridging the communication gap faced by the businesses. It has been launched to meet all the calling needs of almost all industries while allowing humans to do the smart work, and it takes care of the hard work.
Superbot is the brainchild of PinnacleWorks, which was developed following the vision of “AlwaysEvolving”. The AI-powered, NLU engine backed agent was initially launched in 2018 in the textual format to help businesses bridge the communication gap between them and their customers while increasing their customer satisfaction rate. In the duration of just one year only, Superbot is trusted by 100+ brands for addressing their customer queries 24×7. But the other challenge remained in place which was of reaching out to the customers proactively to help them increase their ROI.
Realising the challenge being faced by almost all the industries, the voice agent of Superbot has been launched. Unlike other standard Bots and Voice Agents available in the market, which allows only objective IVR responses, Superbot leaps ahead with the capability of intent understanding and responding to the users in different languages and voices. Not only this, to make it easier for even local businesses to make use of Superbot, a DIY portal has been launched where they can just sign up, choose and customise the agent without the need of doing any coding, and run their campaigns.
Sarvagya Mishra, during his college years, actively participated in tech events, winning multiple competitions. Early in his academic journey, he ventured into freelancing and worked on various short-term projects. After graduating, he pursued his career for three years before embarking on a new venture, where he laid the foundation for PinnacleWorks.
Sarvagya Mishra is someone whom we call the “Visionary”. He is a renowned personality in the field of IT and has an extensive experience in providing high quality and effective IT solutions. He completed his Computer Science engineering from JSS Academy of Technical Education in the year 2010. During his college days, he won numerous competition and was also a TGMC Rank 2 Holder. Having strong skills in backend technologies along with the qualities of a team player, he worked with various start-up’s and big MNC like Ericsson as a Software Engineer. His proven skill in the Marketing and IT sector has helped every organization he has worked with to grow and succeed on various levels. His skill set and dedication have motivated everyone to run on the same page and keep improving the level of quality imparted in the services provided by PinnacleWorks and to pave a path to success for the organization.
