Surveys & Voice of Customer Automation
Capture Feedback While It’s Fresh Not Weeks Later
Superbot automates customer feedback collection through voice and chat so you get real insights immediately after interactions, not delayed reports.
Why Feedback Fails Today
Most feedback systems are slow, manual, and easy to ignore.
Customers skip long surveys
Agents don’t have time to call
Insights arrive too late
Issues go unnoticed
Data is unstructured and hard to act on
Late Feedback Collected = The Context Vanishes
So does the solution!
How Superbot Captures the Voice of the Customer
Superbot reaches out automatically right after an interaction, when the experience is still fresh.
It asks short, clear questions
It adapts based on responses
It detects sentiment
It escalates issues immediately
You hear what matters while it still matters
No missing details
It asks short, clear questions
It adapts based on responses
It detects sentiment
It escalates issues immediately
You hear what matters while it still matters
No missing details
What Superbot Automates
Post-Interaction CSAT Surveys
Automatically triggered after support, service, or sales conversations to collect regular feedbacks.
NPS Surveys
Periodic loyalty surveys to identify promoters, passives, and at risk customers.
Service Quality Audits
Automated checks to measure experience consistently across large operations.
Issue Escalation
Negative feedback is routed instantly to the right team for action & faster resolution.
Reporting & Insights
All feedback is structured, tagged, and available in real time for analysis.
Industry Use Cases
Support & Contact Centers
Measure satisfaction after every resolution
00:00
BFSI & Insurance
Track service quality, product feedback and build trust
Retail & D2C
Capture post-purchase and delivery feedback
Healthcare
Collect patient feedback and gain insights to their experience
Field Services
Audit technician visits and service quality
How it works?
Superbot triggers a survey
Customer responds via voice or chat
Sentiment is detected automatically
Issues are escalated if needed
Reports update in real time
Designed for Continuous Improvement
Superbot integrates with your dashboards and systems so feedback becomes part of your daily operations not a monthly report.
Results
What Improves Immediately
Predictable sales pipeline from first touch to closed deal, every step is automated.
0x
Higher response rates
0x
Faster insight generation
0%
Early issue detection
0%
Better retention
0%
Stronger service quality