Customer Experience & Support Automation
Deliver Instant Support Without Making Customers Wait
Superbot automates customer support conversations across voice and chat so your customers get answers immediately without queues, transfers, or repeated calls. It handles routine queries end to end and routes only complex issues to your human team.
Why Support Teams Are Always Overloaded
As your customer base grows, support volume grows faster than your team can scale.
Customers wait on hold
Agents repeat the same questions all day
Simple queries block complex issues
Support costs rise every quarter
After hours tickets pile up
The Experience Suffers
So does the team!
How Superbot Changes Customer Support
Superbot acts as your first line support agent available 24x7, on voice and chat.
It answers questions instantly
It creates tickets when needed
It gives real time updates
It escalates only when required
Customers get faster help
Agents get breathing room
It answers questions instantly
It creates tickets when needed
It gives real time updates
It escalates only when required
Customers get faster help
Agents get breathing room
What Superbot Automates
FAQ Resolution
Superbot handles high volume questions like pricing, policies, order status, refunds, and processes without agent involvement.
Ticket Creation & Routing
When an issue needs human help, Superbot creates a ticket automatically with full context and routes it to the right team.
Service & Installation Requests
Customers can raise service or installation requests in one conversation, with all details collected and validated.
Status Updates & Notifications
Superbot proactively informs customers about ticket progress, service schedules, or delays reducing repeat calls.
Post Resolution Feedback
CSAT and feedback calls are triggered automatically once an issue is resolved and marked as closed.
Industry Use Cases
D2C & E-commerce
Order tracking, returns, refunds, delivery updates
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Telecom & Utilities
Billing issues, plan queries, service complaints
SaaS & Platforms
Account help, feature guidance, issue reporting
BFSI
Service requests, status updates, basic account queries
Consumer Durables
Installation booking, service requests, warranty queries
How it works?
Superbot identifies the intent
Query Resolved or Ticket Created
Backend Systems Are Updated
Customer Receives Confirmation
Follow-Ups Happen Automatically
Designed for Real Support Teams
Superbot integrates with your ticketing systems, CRMs, and backend tools. Flows are configurable, auditable, and enterprise ready.
✔You control what AI handles
✔ Agents handle the rest.
Results
What Improves Immediately
Predictable sales pipeline from first touch to closed deal, every step is automated.
0%
Lower wait time
0x
Faster resolution
0%
Reduced call volume
0%
Higher CSAT
24/7
24x7 availability
0%
Lower support cost